A lot of communication flows in from the thousands of daily readers who come in contact with our work. As can be imagined, we send out a lot of updates to them, and as such to complete the circuit we hear a lot concerning the work. Besides having a department to respond to the feedback, our founders actually put in hours looking into the mentioned issues in efforts to resolve it all.
The exchange that happens between the readers and our reaction teams is usually immediate to a few hours depending on the severity of changes needed if any. Either way, there are always sets of hands and eyes waiting to look into your concerns and work to turn you into another happy reader.
Constant work on our reaction mechanisms has yielded the most efficient strategies to turning all to do lists in the company into success stories form which precedence is referred to fix any future issues.